Zoho CRM Kiosk Studio: Use the responses from actions in your kiosks with sequential actions
Imagine being able to create a kiosk in Zoho CRM where you have full control over how actions are performed on subsequent screens.
What if you could use data generated by a previous action within the same kiosk, without any interruptions or loss of information?
👉 This is exactly what Sequential Actions in Zoho CRM Kiosk Studio do.
🔧 What are sequential actions?
Sequential actions allow you to use the responses generated by an action in subsequent screens or components of the kiosk.
With this update, the kiosk can:
wait for an action to be completed
use the resulting data in the following steps
👉 This allows you to create smarter, seamless workflows.
⚙️ How they work
When you enable sequential actions:
The system is waiting for an action to be completed
The generated data will be available on the following screens
You can use this data to trigger new actions or decisions
🔍 Practical example
Imagine this scenario:
The kiosk generates a new lead
The system is waiting for the record to be created
On the next screen, you can:
schedule a meeting
create a task
Enable automatic follow-ups
👉 All without any additional manual configuration.
🆕 Key Updates
⏳ Waiting for completion
This option allows the kiosk to wait for an action to be completed before moving on to the next step.
👉 Essential for using the generated data correctly.
📊 KioskRecords
A single view that brings together:
GetRecords
Current Records
Created Records
👉 Improve data access and management.
🆕 CreatedRecords
It allows you to view and use records that have just been created by the kiosk's actions.
🧩 Unified Kiosk Fields
The fields for screens and actions are now grouped into a single section, making configuration easier.
🔄 Flow management: success and error
With sequential actions, you can also:
chart a path to success
set up an alternative route in case of an error
👉 This improves process management and makes workflows more robust.
💬 Messages during execution
When executing actions (such as webhooks or functions), you can display custom messages to users.
👉 Enhance the user experience while waiting.
⚠️ Technical Specifications
no more than 3 sequential actions between two screens
Maximum wait time: 10 seconds for webhooks and functions
if the action fails:
the error handling process is triggered (if configured)
The data will not be available in the subsequent steps
Supports only responses in JSONObject format
👉 These limits ensure stability and performance.
🎯 Why it's important
Sequential actions make kiosks:
smarter
most reliable
more automated
more closely integrated with CRM data
👉 They allow you to create guided experiences in which each step builds on the information generated in the previous one.
📌 Conclusion
With the introduction of sequential actions, Zoho CRM takes Kiosk Studio to the next level.
It is now possible to build dynamic, interconnected, and truly data-driven workflows, thereby improving operational efficiency and the quality of business processes.
